Refund policy
Refund Policy
Last updated: September 25, 2026
All sales are final. We do not offer refunds. If something isn't right, we're happy to help with an exchange.
Exchange window
You can request an exchange within 30 days of the date your order was delivered.
Eligibility
- Items must be unworn, unwashed, and in their original condition with tags attached.
- For hygiene reasons, lingerie, underwear, and swimwear can't be exchanged unless they arrived damaged or defective.
- Jewelry and accessories must be returned in their original packaging.
- Items marked as final sale can't be exchanged.
How to request an exchange
Email us at info@icherrydlo.com with your order number, the item you want to exchange, and the size or color you'd like instead. We'll reply with instructions and the return address. Please don't send items back without contacting us first, since items sent without authorization can't be accepted.
Shipping for exchanges
You're responsible for the cost of shipping the original item back to us. We'll cover shipping on your replacement item.
If your requested item is unavailable
If the size or color you want is out of stock, we'll issue store credit for the value of the item, which you can use on any future order.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the item. We'll send a replacement at no cost to you, including all shipping. If a replacement isn't available, we'll issue store credit for the full amount.
Contact,
Questions? Email info@icherrydlo.com.